Bad Service and poor feedback

Regent recently provided me with the worst service.<br> Accident reported on the 05/03<br> Car towed on the 05/03<br> Claim placed with Felicity Paulse on 06/03<br> Assessment scheduled for,09/03<br> Assessment reported received by consultant on the 11/03.<br> I escalated issue to supervisor 11/03.<br> No Communication on delay.<br> I then reported lack of service dealership relationship,manager at Mercedes, Themba Mentjies on 11/03.<br> Mercedes called back to inform me they are aware of issue and are attempting to resolve on our behalf on 12/03.<br> Logged a complaint with Regent on 13/03.<br> Still being asked for information from Regent consultant via mail 16/03<br> The claim has not yet been validated 16/03.<br> No response from logged complaint nor any communication from Regent consultant or Regent supervisors 16/03.<br> Car still remains unworked on at RenewIt Panelbeaters in Sandton <br> <br> Claim No. MBA021277CLM<br> Policy Holder: MJ Gumede<br> <br> Please assist.