BAD SERVICE

On the 21st of August 2010, my mother opened an investment policy. The policy was for 5 years, meaning that policy should have matured in September 2015. For the month of September and October regent debited her account for full premiums. Last month my mother completed some forms for the pay out of her investment. Another debit order went through on her account for the month of December but she reversed it. Her investment money is not paid out still. Instead, today we receive a call from Regents agents informing my mother that her policy has been cancelled.!!! HOW CAN HER POLICY BE CANCELLED IF THE MATURING DATE WAS IN SEPTEMBER? WHAT HAPPENED TO HER MONEY??? THIS IS NOT ACCEPTABLE. <br>