Bad Service

I am extremely disappointed with Regent Insurance after I have been with them for years. I was involved in an accident on Sunday evening 06/05/2018, knowing that I am covered with my "Loyal Insurance" I expected a better treatment.

The car was not drivable and they sent a tow truck to assist me, the tow truck driver told me that they would take my car to Proline in Sandton. This is the first time I am involved in a car accident, I submitted everything that the agent asked for when I logged the claim and I was promised that the assessors would assess my car the same day I logged the claim or perhaps the following day.

The panel beaters called me to confirm the whereabouts of the car and advised that they are waiting for the insurance to send assessors, I have been calling the insurance from Tuesday 08/05/2018 with regards to my claim and all that I was told is that they would give me a call back of which I am still waiting, I called them today to follow up and 6 days later my insurance doesn't know where my is of which I have been liaising with them for 4 days and told them where the car is.

I got hold of another agent today of which she was frank with me that the assessors would be able to assess my car on Monday.

Regent please be honest with us as your clients, I am still recovering from the shock of the tragedy of what transpired on Sunday. Kindly get back to me Claim Number: #24424