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jakolien S

1 reviews | Active since Jul 2012

15 Dec 2015, 15:10

Bad driving

I tried phoning the customer care line, a lady put me through to someone...but was kept on hold for 10 minutes... so now the internet is my only option. On 10 December at 22:00 we were driving back home from a family gathering. In front of us drove a car swerving from side to side, obviously drunk driving. I saw that the car was branded so drove closer to see what company car it was. When I came closer the car started breaking and the passenger hung out the window throwing us the middle finger a few times. On the back of the car was a customer care number so we phoned it and it was a Regent customer care line. They then sped off stopping at the next bar. The number plate: DP 99 GK GP. They are endangering other people on the road while giving Regent a very bad name.

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Replies (1)
Regent Insurance Company
Regent Insurance Company's reply17 Dec 2015, 08:37
Official
Hello jakolien,

Thank you for your submission.

Kindly note that a complaint has been registered for you regarding the abovementioned matter and escalated to the relevant department.

Please do not hesitate to contact us should you have any further enquiries.
Central Operations - Complaints Officer

Kind Regards
COMPLAINTS LINE ***| F ***
Email: ***
www.regent.co.za