Awful service

<p>I have a CMC policy with regent. I submitted a claim to the email address on their website on the 12 January 2017. After receiving no response and trying numerous times to phone eventually someone answered their phone on the 23 January. I sent my claim to this person who also did not repsonse. After following up a few times she said I must contact a different company as this was for a windscreen chip - I informed her it was for a paintchip where she asked for my policy number and id number via email. I advised her everything is on the claimform I sent her on the 23rd. After numerous emails and again trying to contact Regent I have now decided complain here as I am getting nowhere with Regent/CMC. THIS POLICY IS PAID UP AS I TOOK IT WHEN I BOUGHT MY CAR SO THEY ARE OBLIGATED TO ASSIST ME. With current service levels I would recommend any prospective chip and paint policy holders to look elsewhere than Regent.</p>