Awaiting quote for 3 months!

We are currently insured with Regent for Top Up cover. In December we sold our vehicle and have a new one. I have been trying to update our details and get a quote on the new vehicle since January 2015. (In the meantime we are still being debited for the vehicle we sold almost 4 months ago). Each time I call their offices I get told that the \sales people are busy and will call me back". I've now been waiting for someone to cal me back for 3 (almost 4) months! I called again this morning only to be told the same thing again. I explained to the lady that I do not believe anyone will call me back since I am told the same thing each time. She assured me"