Appalling service

<p>Having paid expensive monthly premiums for comprehensive car insurance for more than 3 years I have been battling to get decent service out of Regent. I am a victim of a hijacking and armed ******* and the ********* stole my car - which was recovered within a couple of hours since it is fitted with a Beame Tracker. In this short space of time they ********* damaged my vehicle: back bumper, scratches, aerial, boot interior and front bumper. There was some prior damage to the front bumper to which I had made a temporary repair and had yet to institute a claim. Even though this front bumper damage fell within the prescribed timeframe still to make a claim - and the body repair shop (which is accredited by the car manufacturer) has declared it not able to be fixed and thus needing to be repaired - Regent has not authorized a replacement. They are insisting it be repaired. The bodyshop cannot repair it. This means I have two claims in with an excess of R3,000 per claim - and I am the one having to fight to have my car properly repaired. Furthermore Regent does not have the decency to keep me - the customer - informed as to progress. Three weeks have now passed...</p>