Appalled Regent Insurance

<p>I was involved in a car accident on Jan 07, 2017. Regent Insurance only authorized vehicle repairs on Jan 27, 2017. Courtesy car was given on Jan 11, 2017 and it needed to be returned to Bidvest car rental on the on Feb 10, 2017. Bidvest demanded their car back Feb 10, 2017 as that was the authorisation that they got from the insurance.</p> <p> </p> <p>Needless to say, Regent insurance claims department failed to extend car hire although they dragged their feet and delayed to authorize the repairs. I constantly had to call the Renew-it to check how far they are in fixing my car as Regent was not bothered. Regent disregarded giving me feedback, failed to extend car rental although they are the ones who caused delays. In addition they became phantoms couldn’t answer my calls ant took forever to respond to may e-mails.</p> <p> </p> <p>On the 16th of Feb 2017, Renew-it called me to come and pick up the car, I arranged Uber to get me to Renew-It; a very costly exercise I might add only to be called 3 minutes before my arrival that my car is not ready for collection, all they could say is that they are sorry and I demanded to be taken home which seemed like a swearword in their eyes.</p> <p> </p> <p>So currently I’m stranded without a car regardless of comprehensive insurance premiums which I religiously pay, which were selected by Iemas car financing company. I have to beg for lifts and use Uber to attend meetings which is a very an extremely expensive exercise. Urgently fix my car or arrange another courtesy car, your conduct is unacceptable, ********* and highly unprofessional.</p> <p> </p> <p>Disgusted Client</p>