..and some people think the Dak Ages was bad...

<p>As an atheist I don't easily fall into the bulls**t trap, but had I known about the highway of hell I was embarking on when I first submitted my claim 7 weeks ago I would have gladly intravenously pumped myself full of vinegar and bravely accepted the dark veil of perpetual final rest that awaits me.</p> <p> </p> <p>Thank you Regent, I literally had to re-evaluate my beliefs and consider whether re-incarnation might in fact be real and whether in a previous existence my career was to engage the trigger mechanism during public hangings and subsequently karma has now come full circle to reveal itself in the form of an insurance claim.</p> <p>I do not care to re-iterate the full timeline of my experiences since I've rehashed the story in my mind (and to your claims staff) so many times now that an uncontrollable tingling sensation in my bowel region takes over whenever I recall the past, I would hate to soil my 35 year old self over this again, but rest assured that my tale encapsulates all the usual service incompetence tropes, and then some.</p> <p>Failure to communicate, issues with 3rd providers that somehow became my problem, the constant see-sawing between people who handled my claim, the incredible amount of time between happenings, the complete and utter inability to even once being able to initiate contact from my side with the person who's handling my claim and finally, a beloved vehicle so badly damaged after-the-fact by your service providers that it had to be written off.The list is about as long as my sent items to Regent in my overworked email account.</p> <p>The amazing part is that I haven't actually taken the time to get the ombudsman involved by now, the reasoning being that all my time and energy has been taken up in purely processing the extent to which incompetence can reach even though I was paying twice the amount for comprehensive insurance provided by most other well-known companies under the self-betrayed assumption that more money = better service. Well played Regent, well played.</p> <p>I'm still waiting for my pay-out as I'm typing this and the rental car has to go back this afternoon. A part of me feels that if I waited just a little bit longer the steady progress of technology would nullify the need for personal transport and I would just tap my heels and magically appear in my work place tomorrow.</p> <p> </p> <p>But alas, there is hope. One day soon, or rather, one day, I will finally be able to place that final call to Regent with tears of joy on my face as I joyfully smile at the operator on the other end of the line while asking them to cancel my policy.</p> <p> </p> <p>Regards,</p> <p>Deon</p>