1 reviews | Active since May 2020
Unfair treatment: Student portal locked, unable to write exams, while fees and interest keep piling up!
Regenesys Education claims to "awaken potential," but their actual operational practice is student ******ion and legal ************. After experiencing severe personal grief with the passing of my mother and encountering financial hardship, I attempted to communicate transparently to keep my studies going. Instead of support, Regenesys completely locked me out of the student portal, stopping me from writing exams and accessing the education I am paying for. When I previously spoke up and wrote a review about these practices, instead of addressing the issue constructively, I received threats of being completely cut off and expelled from the school for exercising my voice. To make matters worse: while they actively deny me access to portal resources and exams, they continue to pile on unwarranted monthly interest, late payment fees, and massive balance additions (including a single R27,500 "underinvoiced" adjustment). It is predatory to lock a student out of their education while compounding interest and charges on services they refuse to deliver. Intimidating students who speak out about unfair treatment is unacceptable. I demand immediate restoration of my academic access, a complete audit of these unwarranted interest charges and adjustments, and fair treatment without threats or retaliation.
Dear Kabelo,
We regret to hear about the challenges you have been facing and the circumstances you are dealing with.
Please note that the payment terms form part of the contractual agreement signed at the time of enrolment. We encourage you to engage with our team directly so we can review your circumstances and assist where possible.
Dear Kabelo,
We regret to hear about the challenges you have been facing and the circumstances you are dealing with.
Please note that the payment terms form part of the contractual agreement signed at the time of enrolment. We encourage you to engage with our team directly so we can review your circumstances and assist where possible.
