Refund delays

I received a bursary after I had already paid my fees and registration costs. On 17 June, I submitted a formal request for a refund and provided all the documentation requested from me.

Despite several follow-ups, the matter has remained unresolved:

17 June: Refund request submitted, together with all required supporting documentation. 22 July: Follow-up email sent; no response received. 30 July: Second follow-up email sent; no response received. 3 August: Further follow-up sent. I was advised that the request was with the Finance Manager for approval. 11 August: Follow-up sent and I was advised that the request had already been approved on 1 July and was with the Finance Manager. 18 August: Further follow-up sent. I was again advised that the request was with the Finance Manager, without any clear explanation as to what action or approval was still outstanding.

I am concerned about the significant delay in processing the refund, particularly given that all requested documentation was submitted in June and I was subsequently advised that the request had already been approved on 1 July. The information provided to me during the follow-up process has also been inconsistent, making it difficult to understand the current status of my request or what remains outstanding. I am so disappointed and hope it will be sorted soon. Pay back the money Regenesys.