Exceptional Service and support from Mr Thulani Jaxa

From: Mbongeni Thabethe <***> Subject: Exceptional excellent service Date: 06 January 2026 at 13:12:29 SAST To: Thulani Jaxa <***>

Dear Mr Java,

I wish to sincerely thank you for the excellent service and support you provided to me on the two occasions wherein I needed someone that can provide guidance and solutions to the problems that I was facing.

I truly appreciate the time, effort, and care you took to assist me, especially as this support went beyond the responsibilities of your role. Your willingness to help and your professionalism did not go unnoticed, and it made a meaningful difference to my experience of the institution which should be a normal behaviour demonstrated by every individual who is entrusted with assisting students. The success of an organisation is measured by the experience that we receive when we engage each individual to request help and guidance.

Thank you once again for your dedication and kindness. It is greatly appreciated, “ubuntu” bakho Tatu Jaxa.

Kind regards, Mbongeni Thabethe