Bad Service

Formal Complaint – Non-Delivery of Services, Lack of Communication, and Refund Request

Regenesys business school

I am writing to formally lodge a complaint regarding my application to Regenesys Business School, which has been mishandled and remains unresolved despite my repeated attempts to seek assistance. Application and Payment

In February 2026, I app**** for [Programme Name] at Regenesys Business School. I paid both the registration fee and the first class payment in full.

Non-Delivery of Services

Since making payment, I have not received my login details or any official communication granting me access to the learning platform. This has prevented me from commencing my studies as planned.

Attempts to Resolve

I was in contact with my assigned advisor via WhatsApp, who informed me she was awaiting internal replies. Due to the prolonged delay, I requested assistance in cancelling my application and obtaining a refund. Instead of providing a proper cancellation process, the advisor instructed me to cancel online without providing any link or instructions. Shortly thereafter, she blocked me on WhatsApp, cutting off all communication.

Breach of Consumer Rights

This conduct constitutes a breach of my consumer rights under the Consumer Protection Act (CPA), specifically:

I hereby request:

Immediate cancellation of my application. A full refund of the registration fee and first class payment. If I do not receive a satisfactory response within the stipulated time, I will escalate this matter to the Consumer Goods and Services Ombud (CGSO) and other relevant regulatory bodies.

I trust that Regenesys Business School will act promptly to resolve this matter.