regenersis (South Africa Pty Ltd t/a CTDI Africa

<p>I took my Samsung S6 phone to the Samsung in Somerset mall the beginning of March 2017 for repairs on the cracked screen. Maggie who helped us said they would send the phone to JHB to the repair centre then they will contact me.</p> <p>2 weeks later i recieved a qoute stating it would cost R1618.81 to repairs i have told them the phone is still under warranty. The warranty papers was sent to CTDI Africa via Email. I phoned the next day i was told they have received the papers and the phone would be repaired for free they confirmed it was still under warranty. That same day i received my phone back not repaired. I phoned the somerset mall branch all Maggie said they got it back and notified us to collect the phone.</p> <p>I contacted CTDI Africa to find out why the phone was not repaired i was told the phone was sent back by mistake. Phone was dropped of again at somerset mall to be sent to JHB. confirmed they received the phone and it was repaired but they not sure if it was sent out. I think they dont know where my phone is now they are avoiding me. I have been trying to get hold of Jason at the CTDI or the manager Brendon but they are avoiding me. Finally when I got hold of Jason he's been telling me the same story he will get back to me. He has never phoned me back I have been the one to phone in and gets told the same story. It's been a month already i still dont have my phone. Samsung is such a big brand but there customer service is not so great.Even the Samsung store staff (MAGGIE) in somerset mall there service is not so great either. Samsung is not keeping its name up anymore. I wont incourage anyone to buy a Samsung item in future because if it breaks then this is the outcome. Samsung you better shape up or shape out.</p> <p> </p> <p>REALLY DISAPOINTED IN SAMSUNG.</p>