No respect for brand loyaty

<p>On 4 Jan 2017 i welnt to Samsung (Mall of Africa) for them to fix the cracked screen on my phone. They told me it wold take up to 5 working days and that i will have to pay at the shop when phone is fixed. I never heard from anyone until 16 January 2017 hwen i received an email from Regenesis with a acceptance of quotation form for me to complete and requiring that i also send proof of payment. On 17 January i snet back the POP and asked the consulted who sent the email to give me proper banking details as ones on the docment were not clear. Did not hear from them till i called Regenesis again on 20 January to inquire about what is going on. Lesego explained that i did not have to pay at the bank as i could still pay at the Shop and MOA. She saisd my phone will be sent to MOA on monday or tuesday. On Monday i called her and she promised that the device is in the devices to be sent to MOA and she will call when delibvery is done for me to pick up. No call from her. On tuesday called her she says they are awaiting a part ...something i am hearing for the first time- There goes my loyalty to the Samsung brand. Or next time i will have to choose to fix my phone with the Pakistani shopowners as when we do the right thing people think we stupid!!!</p>