Just won't come and fix my phone

<p>I've been trying for 3 weeks to get CTDI to come and collect my phone that broke under warrantee. I don't know what I have to do to get it fixed.</p> <p> </p> <p>Orange say I have to use CTDI but no one is interested. </p> <p> </p> <p>I've very disappointed with their service.</p>