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Charl C
1 reviews | Active since Jun 2015
14 Apr 2023, 10:35
Regener8Group not adhering to payment of trade in device - device already in the possesion.
Trade in transaction: *** Since end February the trade in was accepted of my old device for the S23 promotion. Payment was confirmed for 28 March 2023. Up to date no payment was received for trade in. All emails are ignored or answered by "We will reroute this request to our financial department." You can phone like you wish after menu selection the phone plays the hold music for 30 seconds and then drops the line, does not matter what option you select. This needs urgent attention and needs to be resolved- the whole S23 promotiion via Samsung South Africa and Regenr8Group is a huge joke/****
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Charl C's updateReviewer Update
17 Apr 2023, 07:59Just as you thought you've heard everything. After placing this review on Hellopeter.com, the email from Regener8group was sent by error to me. My claim is apparently still under investigation, way over their communicated timespan as per S23 promotion. Just funny that a email in error contain all my details, my bank account info, both my new and old device's EMEI numbers. Purely this indicates that they don't honor there commitments.
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Charl C's update17 Apr 2023, 07:59
Reviewer Update
Just as you thought you've heard everything. After placing this review on Hellopeter.com, the email from Regener8group was sent by error to me. My claim is apparently still under investigation, way over their communicated timespan as per S23 promotion. Just funny that a email in error contain all my details, my bank account info, both my new and old device's EMEI numbers. Purely this indicates that they don't honor there commitments.