regener8 like a ****** in the zoo

Absolutely ***********. It is like they are doing their jobs for the first time, slow lethargic service. Escalation upon escalation with Samsung, then when you finally get somewhere, regener8 need to escalate with Samsung, leaving you like a ****** in the middle. It is embarassing that Samsung use such a pathetic company with staff that appear to have been given no training, cant answer phones, cant respond to emails, only thing they can do is escalate issues. They even fail at that.