Bad Service and continued attempts to ****** more money out of their suppliers

This has been the worst experience I have ever had.

We contact the regal branch in Roodepoort and request a quote on the specific HQ model for Roboguard. We are and collect and pay expecting to receive what we were quoted on.

When we are on site to install we discover they gave us a different unit which requires an existing Alarm and not the specific HQ stand alone unit we requested quote for and subsequently paid for.

We then have to rush back and were basically advised o sorry the quote was for the alarm interface unit and the unit we need will cost an additional R 400.00. So Already my hair starts to stand on end as it is obviously a money making racket for something that has become an essential in this day and age.

But after careful consideration they allow the credit of the incorrect unit as they accept it was their fault and not ours. They however do not have stock and I am having to go to their Fourways branch the next day for the exchange.

This is a huge inconvenience but they don't really care.

Today we go to Fourways for the exchange and we get told O they don't do credits but they will assist as it was arranged by the Roodepoort branch. The fact that they caused the mess clearly forgotten.

We arrive on site again to install just to notice the charger unit that as per the documentation should be supp**** is not there. On attempting to call the Fourways branch to now again have to go back and collect the charger we cannot get to them as their phone goes to an automated system and requires a password ? Really you ask clients for a password so they can speak to you on the phone ?

I then get a hold of Roodepoort again to advise of the clear mistake made by the sales person in not giving the charges just to be told any laptop charger will work I have to now pay an additional R 300.00 for the charger.

Now excuse me but firstly any thing that has its own charging unit comes with the charger originally. The paperwork specifically says with the 12 Volt Charges supp****. (THIS WAS NOT THERE)

So excuse me if I loose my cool and say no sorry you are not going to ****** me any further.

How many customers are you *********** like this daily.

This is completely unacceptable and day light *******.

I expect to have this resolved but instead I am ignored.

No Charger is supp**** and I have spent almost R 5000.00 for a unit that I am not able to charge as it should, be because Regal is trying to ***** their customers.

I am disgusted in this supplier and cannot believe that they treat their clients in this manner.