BA
Bradley A

1 reviews | Active since Oct 2014

10 Oct 2019, 09:43

I'd rather import my pet health products

As an avid user of Regal Pet Health products for my pets, I must admit that I have come to grow very fond of their products and appreciate the efficacy.

My challenge lies with trying to apply the spray on products, which most often only lead to waste and tiresome attempts.

On calling, this morning, albeit a bit frustrated after breaking the fifth bottle in as many months, I was met with the worst service I could expect as a paying customer.

Suffice to say, I will not use, or recommend this product to anyone else.

With bad packaging and even worse service, this is exactly why most quality breeders choose to, and recommend imported products.

Regal Pet Health, is just another example of poor products and service in this country. I will definately be taking my money elsewhere

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Replies (3)
Regal Pet Health
Regal Pet Health's reply11 Oct 2019, 09:19
Official
Thank you for your review Bradley. We apologise that you are struggling with the spray nozzle on your Regal product. We are thrilled to hear that the spray is working so well for your doggie, but we want the experience to be a good one for you, and your dog.


Regal Pet Health
Regal Pet Health's reply11 Oct 2019, 09:19
Official
We appreciate your feedback, as without this, we assume that everything is working correctly. We would be happy to replace this bottle for you, and will include something extra for your doggie, to apologise for the inconvenience caused.
Regal Pet Health
Regal Pet Health's reply11 Oct 2019, 09:20
Official
Please can you be in touch with us directly, so that we can send you a new bottle. Email us on *** 
 
If you have any further questions, please don't hesitate to be in touch with me.

Regards,
Tannith Hechter
Regal Brand Manager
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