Poor service from Regal Inn Umhlanga

I'm in Durban for work my company paid in full for bed & breakfast on the 7th March 19 and have been staying at Regal Inn hotel in Umhlanga now from the 17th June 19 till 24th July 19 that is 37 nights, in the middle of my stay on the 6th July 19 I'm told there are certain things on the breakfast menu I can't order as that is a new rule. Ever sinceI've been here I was serviced excellently by Sanele to were as I would have anything on the breakfast menu except soft drinks,cappuccino & hot chocolate (as per rules those drinks are not included) and now the manager (Vinodh) decides no some meals didn't come with a drink as my breakfast is covered at R60 & all this time you were not suppose to be served sparkling water as you must pay for that. (Other days I don't even take breakfast or the sparkling water is not delivered yet and I don't take a drink). Apparently this rule was set from the 1st June 19, I'm truly shocked at such service because when you pay for the hotel stay with breakfast you are not notified of that somethings are not covered and that should their breakfast rules change along your stay even after you have paid then new rules apply. I feel such is appauling and is not right. This matter needs to be taken to public space so as they know before booking with this hotel on their unsteady rule changes especially on long stays.

I would like to compliment the service rendered by Sanele from the resturant and Princess's friendliness from housekeeping. They must keep up the good work.

On that note I would like to complain about how Vinodh carries himself on these rule changes without checking his facts. I feel he should 1st check when did the person pay for their stay then confirm to if the changes apply to that person then speak to the person thereafter, don't just upset your guests for something that may not apply to them.

Thank you.