BAD BIRTHDAY EXPERIENCE

<p>On the 24/11/2016 my boyfriend planned to book into regal inn (PMB) for the 26/11/2016 as it was my birthday .I then made a reservation on the 24/11/2016 with the reception for the 26/11/2016, however on our arrival at regal inn on the 26/11/2016 at 2pm we went to the counter to make payment as the reservation had already been made, the lady at the counter firstly could not find our reservation and made us wait a while to get another room which took up allot of our time. She then handed us a room card for another room number 211 . When my boyfriend and I went to the room we inserted the card and opened the door only to find out that another couple was already booked into the same room. We then had to go back to the counter which took up more of the time we had already paid for to now sit and explain the problem yet again a fault of regal inn that occurred, to top it off the lady at the counter didn’t believe us and she went to go check the room to see if what we said was actually true. After that entire wait she had handed us a second card to go another room number 117 which was ground floor yet when my boyfriend booked he specifically asked for the room not to be on the ground floor and that he didn’t have a problem paying and but we had to settle for it as it was getting late.<br />After finally settling in into a room we didn’t want as regal inn lost our booking we went to jump into bed we realised the sheets were stained with blood including the pillow case which for a hotel is disgusting and unhygienic on every level. It was a really awful experience and very uncomfortable. We were forced to pull the sheets of as we had nothing else to put down. <br />When we paid for the room we never asked for a discount of any sort so i don’t understand why we needed to get a filthy room. And of all days it was my birthday which got ruined due to the poor up take of regal inn. <br />To top it off we woke up the next morning after having a terrible sleep due to the blood stains on the bedding we go to shower and there was no hot water, i then decided to call back on Monday morning to speak to a manager who advised me that there is nothing that can be done and that she is sorry as there was a issue with their system. She then informed me she will get back to me which she didn’t I again had to follow up with her. I think for a hotel service of this nature is not acceptable and we deserve more than an apology. It was clearly not our fault that their systems werent up to date . R530 is alot of money and they do need to show more to their unhappy customers.</p> <p> </p>