NPS Score
-100
Recommended: Unlikely
Oct '25 - Sep '26
Frequently Asked Questions About Refreshi
How is Refreshi rated on Hellopeter?
Hellopeter has tracked Refreshi across 6 reviews. Refreshi hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Refreshi? Write a review to help others decide.
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jun 2018
Absolutely disgusting experience — completely unacceptable and utterly unprofessional.
Absolutely disgusting experience — completely unacceptable and utterly unprofessional. I arrived at Holtons Overport at 6:00pm, within my allocated 6–7pm Refreshi collection slot with my breastfeeding baby, who was already extremely fussy. I had driven there expecting a quick and straightforward collection. What I experienced instead was absolute chaos. The lady and the supervisor working there were completely clueless about Refreshi and clearly had no idea how the service or collection process works. Apparently, the owner is the only person in the entire store who knows how to process Refreshi orders, and conveniently, the owner had taken the day off. I was repeatedly told to “come back tomorrow” because they couldn't process my collection. They were standing around trying to phone the owners, neither of whom were answering, while I was left standing there with a crying, breastfeeding baby. What made the situation even more ridiculous was that the staff were asking ME how Refreshi works, what my order was and how much I had paid. The male supervisor in particular kept asking me “How much did you pay?” as though the objective was simply to throw items into a bag worth roughly what I had paid, rather than actually process a Refreshi collection properly. I stood there until approximately 6:30pm before my husband eventually had to get out of the car with our baby, who was extremely upset, and confront the supervisor. Funny enough, after the confrontation, they suddenly managed to get hold of the owner. So apparently the situation wasn't as impossible as they had made it seem for the previous 30 minutes. They then threw a slice of cake and some éclairs into a bag, seemingly based on the amount I had paid. They didn't even ask me to swipe or confirm the collection on the Refreshi app and they couldn't even be bothered to properly close the bag. The whole experience was an absolute joke. And to make matters worse, the store itself looked *****, poorly presented and nowhere near the standard I would expect from a business operating as a Refreshi collection point. How can you advertise yourself as a collection point for a service when the staff working there have zero understanding of how that service works? What happens if the owner is unavailable? Customers are simply expected to waste their time, stand around with babies and then come back another day? This wasn't a minor inconvenience. It was 30+ minutes of unnecessary waiting, incompetence, confusion and complete disregard for the customer. If you are going to partner with Refreshi, train your staff properly. Don't leave customers standing around while employees stare at them blankly, ask them how your own service works and repeatedly tell them to come back tomorrow. I have never experienced such a chaotic, *********** and unprofessional collection process. I certainly won't be returning to this store, and I would strongly recommend that Refreshi seriously reconsider whether this establishment is an appropriate collection point for their customers. Absolutely shocking. Zero professionalism. Zero preparation. Zero customer service.
1 reviews | Active since Jun 2018
Absolutely disgusting experience — completely unacceptable and utterly unprofessional.
Absolutely disgusting experience — completely unacceptable and utterly unprofessional. I arrived at Holtons Overport at 6:00pm, within my allocated 6–7pm Refreshi collection slot with my breastfeeding baby, who was already extremely fussy. I had driven there expecting a quick and straightforward collection. What I experienced instead was absolute chaos. The lady and the supervisor working there were completely clueless about Refreshi and clearly had no idea how the service or collection process works. Apparently, the owner is the only person in the entire store who knows how to process Refreshi orders, and conveniently, the owner had taken the day off. I was repeatedly told to “come back tomorrow” because they couldn't process my collection. They were standing around trying to phone the owners, neither of whom were answering, while I was left standing there with a crying, breastfeeding baby. What made the situation even more ridiculous was that the staff were asking ME how Refreshi works, what my order was and how much I had paid. The male supervisor in particular kept asking me “How much did you pay?” as though the objective was simply to throw items into a bag worth roughly what I had paid, rather than actually process a Refreshi collection properly. I stood there until approximately 6:30pm before my husband eventually had to get out of the car with our baby, who was extremely upset, and confront the supervisor. Funny enough, after the confrontation, they suddenly managed to get hold of the owner. So apparently the situation wasn't as impossible as they had made it seem for the previous 30 minutes. They then threw a slice of cake and some éclairs into a bag, seemingly based on the amount I had paid. They didn't even ask me to swipe or confirm the collection on the Refreshi app and they couldn't even be bothered to properly close the bag. The whole experience was an absolute joke. And to make matters worse, the store itself looked *****, poorly presented and nowhere near the standard I would expect from a business operating as a Refreshi collection point. How can you advertise yourself as a collection point for a service when the staff working there have zero understanding of how that service works? What happens if the owner is unavailable? Customers are simply expected to waste their time, stand around with babies and then come back another day? This wasn't a minor inconvenience. It was 30+ minutes of unnecessary waiting, incompetence, confusion and complete disregard for the customer. If you are going to partner with Refreshi, train your staff properly. Don't leave customers standing around while employees stare at them blankly, ask them how your own service works and repeatedly tell them to come back tomorrow. I have never experienced such a chaotic, *********** and unprofessional collection process. I certainly won't be returning to this store, and I would strongly recommend that Refreshi seriously reconsider whether this establishment is an appropriate collection point for their customers. Absolutely shocking. Zero professionalism. Zero preparation. Zero customer service.
1 reviews | Active since Jan 2021
Value for money
Offers are worthwhile 👌 value for money and essential products and sometimes a nice addition. Thanks
1 reviews | Active since Jan 2021
Value for money
Offers are worthwhile 👌 value for money and essential products and sometimes a nice addition. Thanks
1 reviews | Active since Feb 2015
Despicable!
I was really disappointed wit my Refreshi surprise bag from Mugg & Bean Olivedale. The bag contained only 2 vanilla ****ins, and unfortunately both were stale and clearly not fresh. The whole point of a surprise bag is to receive surplus food that is still enjoyable to eat, but these ****ins were dry and tasted old.
1 reviews | Active since Feb 2015
Despicable!
I was really disappointed wit my Refreshi surprise bag from Mugg & Bean Olivedale. The bag contained only 2 vanilla ****ins, and unfortunately both were stale and clearly not fresh. The whole point of a surprise bag is to receive surplus food that is still enjoyable to eat, but these ****ins were dry and tasted old.
1 reviews | Active since Jul 2011
NO THANK YOU REFRESHI.. WHERE IS THE FRESH!
We have placed a order yesterday for 2 bags, as the last bag was absolutely amazing. This week it was dissapointing. The egg sallad had a big fat green worm inside. My daughter almost ate it, she packed it for lunch but could have eaten it, the colour matches the leaves of teh sallad. VERY VERY DISSAPOINTING. The other item was a packed of chickpeas in chocolate.. how is this even baked goods! Was feeling as though they did not have anything or did not want to put quality in the bag and rushed it off. Both bags was dissapointing I am not satisfied at all.
1 reviews | Active since Jul 2011
NO THANK YOU REFRESHI.. WHERE IS THE FRESH!
We have placed a order yesterday for 2 bags, as the last bag was absolutely amazing. This week it was dissapointing. The egg sallad had a big fat green worm inside. My daughter almost ate it, she packed it for lunch but could have eaten it, the colour matches the leaves of teh sallad. VERY VERY DISSAPOINTING. The other item was a packed of chickpeas in chocolate.. how is this even baked goods! Was feeling as though they did not have anything or did not want to put quality in the bag and rushed it off. Both bags was dissapointing I am not satisfied at all.