Refresher Property

Listening to your customer may not be your ideal scenario, but try your best to hear what they are saying and don't make fun of them.

You are nothing without clients.

Today the 20th of July 2020, I viewed a property to buy in Cyrildene, Johannesburg. Upon the arrival, I was met with Tino(state agent) which I discovered during the show that she is Junior and had no clue about this property. she couldn't answer me on any of the questions, hence she gave me her Senior contact details(Collines R Nkosi) which I struggled many times to get hold of him to get information on this property. So I decided to send him a WhatsApp Voice note explaining that the price for this particular property is high and I would like to put a lower offer instead of the original offer due to the amount of fixing this house needs.

My WhatsApp message sent at 11:33 Am, I only got feedback from him at 17:20 with smiley face Emoji!

Is that how Refresher Property Staff/Managers deal with their clients? they laugh back at their customers because of the lower offer? I find him very unprofessional, Rude, and disrespectful.

I have proof of our conversation.

I demand an apology letter from Refresher Property Company, if not. I will take this further to the public, simply because I felt insulted.

Best Regards

Joseph Saoud