Rude reception from management and staff - Karen Pillay and Samantha

<p>Wednesdaqy 15th March a booking was accepted from Karen at Refresh KZN . I asked if they would confirm and accept our quotation of R240.00 per person sharing without breakfast, their reply was - "thank you please send us the invoice for payment". This to my knowledge and thinking was an acceptance of the booking - otherwise why ask for an invoice.</p> <p> Friday night at 4pm I sent off another e mail requesting time of arrival. I got a return reply at 5ish from Karen pillay to say they were staying in the Vaal. No cancellation or apology. </p> <p>I contacted the Manager on Monday morning 20th March - SAMANTHA - who was rude, insulting and nonresponsive to my request to at least be the better person and be responisble for one nights payment.</p> <p>I asked that they please do the decent thing and pay for the one night as I had organzied beds staff cancelled bookings to take them in etc; She said she would not be paying, there was no proof that they accepted the booking, and I could do what ever I wanted - shouting like a banshie down the phone at me.</p> <p>I would advise anyone who is thinking of accepting bookings from these people - who seem to be working in conjunction with MODERN TALKING/DREAM TEAM - who by the way stole all my toilet rolls (12 in total) that were put in the rooms the night before they left. leaving the rooms in a disgusting state.</p> <p>The kitchen was in such a mess once they had cooked and eaten - leaving my staff to clean up their mess.</p> <p>Also from Durban - they also had cheap accommodation - they are late payers and also dishonest. They do not keep their word. I would not have them in my guest house if you paid me double the rate. </p>