UNPROFESSIONAL!!!!!

Today when I tried to make a purchase I needed authorization when Malibongwe at the Refinery store at Clearwater Mall called Tenacity as I didn't receive a notification of an OTP number for the purchase as my husband is the main account holder I had spoken to Thandiwe at Tenacity. I spoke with Thandiwe who explained I cannot make the purchase because I'm not the account holder, I queried this because I had just made two purchases one at Shoe City and one at Ackermans with no issues. My husband was in the mall at the time and I called him to come to the store. Upon his arrival Malibongwe needed to call for authorization again and we spoke with Mandisa who indicated the account had been blocked by Thandiwe. The issue is there was no courtesy call indicating that the account was going to be blocked, asking if there was any purchases that shouldn't have gone through or for any type of verification prior to Thandiwe taking the matter into her own hands to block our account. Nomazamo the manager couldn't explain herself, she displayed utter unprofessionalism and an unwillingness to assist and now we need to submit documentation to unblock our account. The service of Thandiwe, Mandisa and Nomazamo was UNPROFESSIONAL, DISTASTEFUL and the fact that this could not be explained was terrible. This is not only terrible customer service but the fact that the account was blocked without authorization from the main account holder makes it worse. This is the putrid service that we need to be saddled with and it is saddening. We expect an apology for your processes not being followed correctly. Further to this the unwillingness from all three these women is totally and utterly disgusting!!!