Totally Unacceptable Pathetic Service

Good day - To whom it does concern

Totally Unacceptable Pathetic Service

My wife and I went to this mall for the first on Saturday 30/4/22 and we wanted to purchase a few items as gifts.

We entered the store and there were three assistants behind the counter, I greeted the one and he didn't respond, after waiting for a while I engaged him again and I still didn't get a response and I waited again, finally I got fed up and asked him to respond and I was told the supervisor responded but not to me. I asked him why he didn't communicate this to me and he had no answer.

After trying to get service for a while and not getting any joy my wife angrily said to me let's go I can see our patronage is not needed. We proceeded to leave but I turned back and let them have it. I was so annoyed at their total lack of respect and customer service that I insisted that they change their attitude and behaviour toward the very people that pay their salaries.

Please look into this matter and ensure that each and every member of staff goes on a customer service course as they clearly should not even be serving anyone let alone paying customers...

We are loyal clients of Refinery Rosebank and Sandton and your staff know us by name. We are really dissatisfied with this total lack of humanity and customer service....

My wife asked the other assistant re a pair of shoes and she didn't respond either, my wife and I looked at each other in disbelief. I then asked the assistant at the till point if it was wrong for us to be in the store and if it was wrong for us to want to purchase in that particular store. She couldn't be bothered.

Furthermore what was more shocking was that all the customers that walked into the store were also ignored. For the duration of our time in the store I saw them ignoring every potential customer without as little as greeting.

Needless to say we didn't purchase anything as we will not spend our money where we are disregarded, disrespected and dis-acknowledged as potential paying clients.

Worst experience ever in a cross store.

P.S. I recently purchased a pair of cross in Eastgate Johannesburg and the service was superb.

Kind regards

Victor Viljoen 📱 *** (whatsapp)