1 reviews | Active since Oct 2015
Terrible treatment from Refinery staff member.
Very disappointed in the poor service received from Refinery Kollonade montana Park. Entering the shop Tumi Masetela couldn’t even greet. Thereafter I asked her politely to get the top from one of the rails that was to high to reach and she done it with a terrible attitude still not greeting or applying any customer care. I decided not to purchase the top and hung it back onto one of the lower clothing rails. Leaving the shop Tumi felt the need to come after me and take me on about it, to tell me that she gave the top to me in my hand and I should’ve given the top back to her in her hand again when I decided not to take it. I feel that this is really unacceptable and Tumi didn’t even have the decency to greet or offer assistance in the first place but she could come after me to tell me how things work in the shop. If this is how customers are treated by Refinery then I don’t know. Tumi Masetela has a bad attitude and does not know how to treat customers.
As mentioned to you personally we will look into this matter to ensure the issue is addressed. Thanks again for taking the time out to let us know about your unpleasant experience!
As mentioned to you personally we will look into this matter to ensure the issue is addressed. Thanks again for taking the time out to let us know about your unpleasant experience!
