Staff Attitude

This review is not to paint all Refinery Clothing stores that they all have a bad services. The Refinery Store in Midlands Mall, Shop 226 in Pietermaritzburg their service is so so poor. On Friday the 15th of April 2022 my family went to do shopping there and I bought for myself and paid while my partner was still shopping. It should be noted that there was nobody in tills to assist me on my purchased but I waited for a while till I asked the lady (Bongiwe) is there anyone to assist me then Mr Shelembe assisted. When my partner finished taking her items we stood on the queue again which was fine. While waiting I decided to change a colour of the t-shirt I purchased earlier, while looking for a size according to my partner Mr Phahla if I am not mistaken called a person that was behind my partner, when this was queried before even the transaction took place. Mr Phahla with an attitude said that your partner (myself) is still shopping even when my partner told him that she is buying and paying for her own items this Guy responded with another attitude saying that she will serve her are that client. The words were like “Eventually you will be served or assisted too” and he continued with that client. I just saw my partner leaving the items she have picked and told me to leave, when I ask why she was angry and crying. The reason why I asked was that I did hear what they were arguing about up until I asked my partner outside. That made me angry too but I am planning to return the items already bought. Today we are going to Westville Pavilion Mall to buy same items my partner wanted. There is something wrong with the attitude of the staff there and I think it need a person who have an experience to manage the store I am returning the items I bought today or tomorrow because I don’t support what they doing to clients