Refinery poor service, manager couldn't apply common sense

I hope this message finds you well. I am writing to express my disappointment with the service I recently received from one of your stores branch Key West on Monday after Father's Day. Long story short my daughter bought me a jersey as a FD gift and the problem was now a size. I was willing to exchange it with any other including the color since it had sentimental value attached to it. However, the managers in charged Palesa decided i need to pay R50 more for the same item, because in their stores it was sold at a different price. Called the other manager in Clearwater just to make this a price issue that the product was not markdown in their store.

Unfortunately, the experience did not meet my expectations due to the issue was not about the jersey but miss a point to assist me as their client and opted to make it an argument between which store is on the wrong. This has caused inconvenience and frustration, had to credit back the item that had so much sentimental value, which I believe is not in line with the quality of service your company usually promotes.

I would appreciate it if you could look into this matter and let me know what steps will be taken to ensure this does not happen again. I value your brand and hope to continue doing business with you, but this experience has left me concerned.

Thank you for your attention to this issue. I look forward to your prompt response.

Sincerely, Mpho