Refinery Eastgate Misinformation and Pathetic Service

Horrible I had a laybye from December and after it expired, I went to the store and spoke to the staff member asking for my refund and she said she doesn’t have cash in the store and o should look for something I like. That day there was nothing that interested me so I told her that I want the money. She asked me to come back again anytime. I told her I no longer work around eastgate so it will be a mission to come back she said it’s okay and as long as I produce my ID she they will trace my laybye. Today I went back and guess what. They tell me that she no longer works there They don’t even have name tags so I had to describe her She is short light in complexion She wore a neck choker. I think she had a piercing or tattoo. She wore glasses. But I’m told she doesn’t work there anymore and the system has kicked my details out. I asked why I wasn’t informed when I came the last time. Why did they say I must come back anytime and produce my ID. Yet today I’m told they can’t help me. My money is gone???! This is theft. Why didn’t she or refinery tell me that I could lose my deposit instead of telling me ANYTIME??? Today Lungile tells me they can’t help me. She will ask her manager on Monday but in this case I have lost my money. Refinery is *****ing out of laybyes because they do not inform customers of their policies. And the person who **** to me didn’t tell me that I could lose my money. This is unfair