Refinery Campus Square horrible!!!!!!!!!!!!!!

I tried to open an account online and could not upload my documents so I summited and went to the store to give in my documents. I went to Refinery Campus Square, 1stly the music was so loud we couldn't even hear each other talk, they guy I got said I must wait for the manager as she was out and he doesn't know anything about opening accounts. The "manager" walked in and told me to come back tomorrow because the person who opens accounts is not in today and she left me there and just walked away. So I don't understand how a store is open and operating but non of the people there know the prosses of opening an account, isn't there training and aren't sales for accounts an important part of the store? Or you guys only prioritize cash sales only ?