Refinery

Hi all m not happy with Refinery clothing store, i made a payment on the 30th last month in gateway using my capitec card, and now m received a massage that i didn't make any payment, i call the store and the person that answered was very rude, i told that person i made the payment last week, unless i have ****med at thy own speed point.. Which means we as customers must use cash moving forward... This is nonsense