****py Company

I am writing to express my deep frustration regarding the service I have received from your store. I placed an order for my son's Christmas clothes on Black Friday, and I have yet to receive the items. There has been no communication regarding the status of my order, and I am unable to obtain a refund.

I am scheduled to travel to KZN on Monday, and I find myself in a difficult position, having to explain to my children why I purchased clothes that I do not have in hand. I tried reaching out to your team to explore the option of picking up the items, but I was informed that this is not possible.

I feel disrespected and let down by your store, and I am seeking an immediate resolution to this issue. Please advise on how we can resolve this as soon as possible.

Thank you for your attention to this matter.