Poor service - Refinery and JDEX Couriers

I would advise against placing an online order with Refinery. They use JDEX couriers. Worst courier service ever. No regular updates as to where you order is. No contact number to query. I placed my order on the 08th of December. I have not received it as yet. Emailed Refinery customer care - no response. Just a standard email that and case number issued.