Poor service

In December I received a T-shirt as a gift which was purchased from Refinery. I don’t have the slip as it was a gift as I previously mentioned and you don’t do gift receipts anymore which really does not make sense. Anyways, the tag is still attached to the T-shirt and when I was taking it to wear, I noticed a small tear in the collar at the back. So today the 14/01/2025 I went to the chatsworth branch to find out if I can bring it back and I was told no because it’s damaged I can’t return it. I also don’t have a slip for the item and the person that bought it, needed to call them and let them know it was damaged. I’m more disappointed as a judgment is being made without even seeing the item, so now I’m left with a T-shirt that I can’t wear and now the fault lays on the person that purchased the item as they suppose to see it’s damaged and inform the store because December isn’t a busy period! Customer service lacks big time in this branch. Well I guess it was good to vent because nothing will be done!