Poor service

I bought an item from Refinery Menlyn and realised it was damaged when I dressing up, I have complained to the store manager at Maponya Mall twice without a getting a resolution.I spoke to Lesego the manager at maponya mall and she was not helful at all as I called the head office while I was at the store which she refused to do directly with Refinery head office suggesting that they will reply on the group and I waited for 30-45 minutes. There was no response from the whats app group for damaged goods, I left my contact numbers at the store with Tumelo the employee & I have never received a call in 2 weeks now. This is poor service to your loyal customers who regularly buy clothing at the store