Poor customer service REFINERY FOREST HILL

I would appreciate it if the customer service at Refinery Forest Hill could be improved.

Here is what occurred on Sunday afternoon: I visited the Refinery store at Forest Hill to make a purchase. Upon arrival, the door was partially closed, although there were still customers inside. I was allowed to enter. After browsing and not finding the items I needed, I asked an employee for assistance, showing her the product on my phone. I then decided to add more items and proceeded to try them on. However, the employee informed me that the store was closing and asked if I was still planning to use the fitting room. I responded by stating that I would like to finish my shopping since I was already inside the store. At that time, another family was still at the register making a purchase.

From the way the employee expressed her desire to close the store, I felt as though I had made a mistake by coming at that time. However, when I checked the store’s operating hours on Google, it showed that the store is open from 09:00 to 17:00. I explained to the employee that it was unreasonable to rush me to make a purchase without ensuring the items suited me, simply because the store was closing. I also questioned whether this was store policy and pointed out that such behavior might not have been directed at other customers.

Despite feeling rushed, I proceeded to the fitting room but only tried on one item and purchased the rest without fitting them. Before leaving, I asked for the employee’s name, as she was not wearing a name tag. She was dressed in a pink/orange outfit.

When I tried on the items at home, I realized that two of the vests I purchased were size XS, whereas I wear size S or M depending on the cut. I would like to raise this concern and request a return, as the items do not fit properly.

Thank you for your attention to this matter.