Poor customer service

Good day

On the the 4th of December I lay-buyed two items and took the lay buy out on the 29tg of Jan. I wanted to exchange the item I bought however I misplaced the receipt and I am requesting for a reprint. The manager there did not want to help me at all, just kept on telling me that she can’t reprint. Which does not make sense. My cellphone number is *** Bought the item at Mall Of Tembisa.