1 reviews | Active since May 2015
No more xxl people please
People who wear xxl clothes does not matter to them they dont see us as customers and our money is not good enough because they doent keep xxl clothes in their stores anymore as we are not good enough to wear their brand
Hey there,
We are so sorry that you feel this way. It certainly isn't the case. We are incredibly passionate about all our customers. The fact is, the XXL didn't sell. We went through an extensive process with our quality and fit specialists and the feedback we got was that our XL and XXL was very similar in spec - the sales on our XXL was very bad, so we decided to reduce the size curve. We made this decision last year already and have not had any negative feedback from customers so far. We are disappointed to hear that the XL doesn't fit you, for that we are truly sorry and we will definitely relook the size curve and continue to do research in all our stores nationwide to make sure that we cater for our customers.
Have an wonderful day further.
Kind Regards
Refinery Head Office Team
Hey there,
We are so sorry that you feel this way. It certainly isn't the case. We are incredibly passionate about all our customers. The fact is, the XXL didn't sell. We went through an extensive process with our quality and fit specialists and the feedback we got was that our XL and XXL was very similar in spec - the sales on our XXL was very bad, so we decided to reduce the size curve. We made this decision last year already and have not had any negative feedback from customers so far. We are disappointed to hear that the XL doesn't fit you, for that we are truly sorry and we will definitely relook the size curve and continue to do research in all our stores nationwide to make sure that we cater for our customers.
Have an wonderful day further.
Kind Regards
Refinery Head Office Team