Most terrible feedback and service EVER! Ticket *** - 09 June 2023

Good day, Refinery South Africa

I am definitely not satisfied by the response received that my issue has being resolved; ticket *** - on 09 June 2023 at 14:34 , especially considering the gravity of my entire compliant and the sheer inconvenience and embarrassment caused.

The R200 voucher your area manager is offering DOES NOT even come close to what I spent on fuel back to Potchefstroom as well as my drive to MooiRiver Mall to correct a Refinery mistake.

Also, the 20% discount (obviously not applicable on sale items) is somewhat a slap in my face, as I can simply use my current premium Standard Bank 20% OFF refinery voucher, same thing without the embarrassment. In direct terms, is this actually what Refinery South Africa deems fit for loyal clients? Especially considering the gravity of my ENTIRE compliant.

I will go and amend my Compliant on HelloPeter and Facebook with your email response, as well as get a hold of the regional manager at Refinery Head Office.

Have a blessed day,

Regards

Craig