Incorrect debit

I am extremely disappointed with the service from Refinery. I purchased items totaling R492, yet R662 was debited from my account. To make matters worse, this incorrect transaction was not processed for over 3 weeks, and only went through leaving my account overdrawn. When I contacted their customer care line, I was told to go to the store. When I went to the store, they told me they have to escalate it and that I must wait. I am being sent back and forth.

This is unacceptable. I expect my refund of the overcharged amount,and an improvement in their transaction processing. Customers should not suffer financially because of Refinery’s delays and errors.