Extremely Disappointed – No Delivery, No Support

I placed an order with Refinery on Sunday, 21 September, and it has been pending delivery ever since. Starting 25 September, I received repeated messages stating my order was out for delivery—only to be followed by cancellation notices on the same day, and again on the 26th, 27th, 29th, and 30th.

Frustrated, I contacted customer care and spoke with Aluwani Sibasa. Unfortunately, she was not helpful at all. Her only action was to send me an email, which I responded to immediately, but she has yet to reply. Her main concern seemed to be getting a service rating—despite offering no real assistance.

This experience has been unacceptable. Refinery has shown no intention of delivering my order, nor have they made any effort to track or escalate the issue with the courier. I will not be shopping here again.