Dissatisfied client

I lay buy two item's on the 3rd day went to (Braamfontein) collect and there was load shedding they said they can't release my stuff it's against their law's fine mind you I lay buyed the item's because I needed them for my trip went to buy the same stuff from another refinery (Eastgate) now I went there to take out one item and leave the other one, now I'm told to wait until my lay buy expires in December! What kind of nonsense and rules are these I'm so disappointed in their management and the sale's rep in the shop I don't need the other item I need jus one No according to them I should wait for December.