1 reviews | Active since Jun 2018
Disgusted!!
It is a Saturday morning and at 8:20 I get a phone call from a very rude and disrespectful young lady. Didn’t get the chance to get her name as she put the phone down on me.
I have been with Refinery for over 2.5 years now and I have always paid my account on time. When I opened my account, they couldn’t even get the debit order to come off correct. So I took the matter into my own hands and created a debit order on my side in order to ensure my account gets paid every month!
Never have I been spoken to so badly by a call center agent. There was no customer service at all and unfortunately with the service I have received from Refinery, I would not recommend to anyone to open an account there.
You can email customer service and never get a response or you could receive a phone call from their “friendly” staff to start your weekend off “great”
I have decided to pay my account up in full by the end of June just so I can get them out of my life as I am very disappointed and shocked as to how I was treated this morning. I have been such a generous customer buying from Refinery but I will do so no longer!
Hi there,
Thank you for taking the time out to give us this feedback. We want you to know that we take it very seriously. We've already opened an investigation with our call centre teams so we can listen to the call and address appropriately.
From our behalf, we are very sorry about this and assure you that this type of service is not what we stand for, our customers are the heart of our business so we aim to treat them with respect and kindness at all times.
We are getting more information, and will then provide more feedback.
Please accept our humblest apology.
Team Refinery
Hi there,
Thank you for taking the time out to give us this feedback. We want you to know that we take it very seriously. We've already opened an investigation with our call centre teams so we can listen to the call and address appropriately.
From our behalf, we are very sorry about this and assure you that this type of service is not what we stand for, our customers are the heart of our business so we aim to treat them with respect and kindness at all times.
We are getting more information, and will then provide more feedback.
Please accept our humblest apology.
Team Refinery