Disappointed Customer and Ex Employee

I am currently struggling to get through to Refinery Hr department. As an ex employee there I worked for the company from late 2016 till mid 2017. Now I need to claim for UIF and I need them to assist me with my UI-19 form but it's been 4 weeks now and no one has rep**** or even answered my calls. Every time I follow up on this, no one has a clear answer and apprently i am not the first ex employee to be treated like this. This sends off a message that they do not care about their employees or ex employees. What's sad is that even though I left the company I continued being a customer but with such treatment from them I am not going to set foot in any of their stores again.

Very Disappointed!!