CIRCUS EXTRAVAGANZA OF POP ALLOCATION!!!

I am so annoyed by Refinery! I made a payment on the 26th May 2022 and then on the 1st of June 2022, I received an SMS that I had not made a payment, I ignored it and the very next day 3rd June again I received the same SMS, okay. So I took it upon myself to call Customer Care. I was assisted by a gentle whom I spent almost an hour sending through my pop from the bank, of which the call ended well and it was a spectacular call. He assured me before the end of the call that he had allocated my pop. Fine. Today, 6th June 2022 I get a rude agent from the collections Department who called me and told me I was in ARREARS!! I was so mad I dropped her call and called Customer Care again. I have never seen such a company that is a CIRCUS, the lady whom I spoke to AGAIN tells me now to send through the POP again to a different email address, what upsets me more is that my credit score will be affected. I will NOT wait the 3 - 4 days for this to be rectified I REFUSE TO. This review serves as my proof!!! & I have all the recordings. I will take the recordings to FACEBOOK & TIK TOK & this will be a field day.