????#badcustomerexperience

I have held Refinery at very high standards up till today I must say I am disgusted and appalled at the same time. I have never come across anything like this eversince in my life at any retail store. I must firstly say I like Refinery stores for their quality in clothing and the fact that their clothes are limited once gone is gone. I did a laybye in June and I paid for it over 3months every item I purchased was not on sale. On Monday (26th August) I went to take out my laybye, I lost my original slip but appreciated the fact that when I asked if I needed to exchange anything I bought from the laybye if I will encounter any problems and they said no, as long as I want to exchange no refund as I lost the original laybye slip fine all was well. I get home tried on my new clothes discovered that the Jean and shirt sizes were a bit to thight and small took them back today, (if only I knew I would have firstly not done the laybye and or 2 when taking out the laybye fitted the clothes again to ensure they are the correct sizes). It's funny how they were able to take my balance for the laybye without the original slip but now they want the original slip to exchange items. So when I returned at the Refinery store in Cresta Mall I was told that the sizes of the items I wanted were no longer available and that one of the items I'm exchanging is on sale which means I can't exchange it for the original price I did the laybye/bought it for????I was beside myself. Never in all my years have I heard such nor was it even written on their receipts, to say the least, where is treating me fairly TCF??and giving me value for my money, so u saying I bought a shirt worth R299 which is now on special today for R100 and u saying cause I don't have the original receipt u can't exchange it for me for that same amount while the tag and other receipts are there and u have the copy instore what? I'm supposed to loose R200 even worse the store doesn't even have my sizes so I'm further disadvantaged? I your customer am supposed to take a sale item worth R100 over R299 item I bought. I started to become upset Lesego the cashier shame he was alright cool and tried to make sense of it to me he then called their Supervisor Teboho Joale who my word I have never seen a senior who has no regard for a customer , he came and Lesego explained to him the story he said he can't assist I asked him to show me where on the receipt it's written that regarding sales items on laybye and exchanges , he then said he's gonna call someone which he did from what I can hear the person he called was reasonable, came up with a solution , I think that person asked if I'm in a hurry and he said yes I'm in a hurry, that's when I jumped in and said no I'm not, I think whoever he called advised him to look for the original receipt instore to make sure the tag was correct which the store had and assist accordingly, when he got off the phone he spoke to me like he was doing me a favour he actually said stop complaining I'm doing u a favour here which made me loose my mind cause I'm the paying customer here and I'm not asking for charity but for what's fair , for a brief session we had a back and forth me and this Supervisor. He then threw on the counter my other receipts from the laybye and told Thuli to assist as he can't assist he can't deal with me and he walked away not even explaining to Thuli what to do, Lesego being the sweet person explained to Thuli the whole story. Thuli then came with the attitude to look for the receipt while busy complaining. Eventually they found the receipt and instead of advising me to take an item of the same amount I'm exchanging he only rings an item which is R150 less than the original one, I then asked how is that fair if I'm returning an item which cost me R299?? He said nothing ,I further went took another item for the full amount of the exchange and with attitude Tebogo came to authorise the exchange. I am beside myself with anger like I can't believe a store like that would have such a team leader or employees , further more a system in place which disadvantages their customers just cause I lost a slip but u took my money to take out the laybye and u willing to exchange but not the full amount I must pay extra. The Audacity of that Supervisor was just unbelievable for a person in management. I am crippled by this experience ????#badcustomerexperience