Bad service, poor quality

I have purchased a jeans at Refinery Greenacres on 30th if april to the value of R499. Hardly even worn it and denim burst open next to seam. Due to the distance of travelling to a refinery store I could only get to the store today to complain about the poor quality of the garment at the branch in walmer park shopping centre. I am so disgusted in how I was treated as a customer supporting this business for years by the young lady in charge who was unprofessional in her job role. As I explained to her what my concern was about the poor quality of the garment and that I wish to return it or even exchange for something else. She quotes to me the 30days refund policy and says she cannot return or exchange the defected garment.

I stated to her, that in an event whereby a customer experience poor quality, they should be granted a defective warranty of 6 months at own discretion depending on what the condition garment is found., she responded “yes mam we all know about the 6 month defective warranty” with an attitude.

I insisted that she do whatever it takes as I am not willing to just throw away R499 to a poor quality garment. She then messages a colleague asking for assistance and kept me waiting.

After a few min she took my details, as I couldn’t wait any longer. 20mins later she calls saying she cannot accept the garment.

I was so furious traveling all the way for nothing.

I mean R499 for a pair of jeans is not R49 esp when the quality is this poor.

I’m sad to say that I will no longer support such businesses who cannot take care of their customers when it comes to poor quality.