Arrogant cashier

Went into Refinery Richards Bay on 1st of October to cancel a laybye and use that balance to purchase something else even if it meant topping up the funds. I was assisted by a male cashier; Tholinhlanhla Shezi who indicated a high level of irritation after I had made this request. Further stating that I had to pay the total outstanding balance of the laybye before we proceed which just didn’t make any sense. He then without even excising himself assisted the client behind me which was a high level of disrespect. Walked away from the till point returning with another male person whom I assume might’ve been the manager who had shed light on this and only after his involvement was the transaction done with no chaos as he had anticipated and after he was taken step by step through the process it became clear that he was being arrogant about something he clearly does not know how to do and all he needed to do was to be polite to me as a client and seek assistance. I am highly disappointed by the service offered by this employee and the manager that intervened is the only person who reflected good customer service as he went the extra mile of assisting me on the floor in search of a size. Kindly intervene and upgrade staff client service training.